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旅游饭店职业英语中级历年试题

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摘要作为从事旅游饭店行业的从业者,掌握高级的职业英语技能对于与国际客人交流、处理业务和提升职业素养都至关重要。以下是一些高级旅游饭店职业英语的关键词及表达,以及相关建议:客房管理(RoomManageme

作为从事旅游饭店行业的从业者,掌握高级的职业英语技能对于与国际客人交流、处理业务和提升职业素养都至关重要。以下是一些高级旅游饭店职业英语的关键词及表达,以及相关建议:

客房管理(Room Management)

1. Suite(套房)

Definition: A luxurious accommodation option with separate living, dining, and sleeping areas.

Example: The hotel offers a range of suites with stunning views of the city skyline.

2. Turndown service(晚间整理服务)

Definition: Providing services like bed preparation, refreshing the room, and placing amenities for the evening use.

Example: The turndown service ensures that guests return to a meticulously prepared room each evening.

3. Occupancy rate(入住率)

Definition: The percentage of available rooms occupied at a given time.

Example: We need to work on enhancing our offpeak season occupancy rates through targeted marketing strategies.

建议:在与国际客人交流时,要熟练掌握客房类型、服务内容以及入住率等专业英语表达,以便清晰准确地向客人介绍酒店的特色和服务。

餐饮服务(Food and Beverage Service)

1. À la carte(点菜)

Definition: A menu where each item is priced separately.

Example: In addition to the set menu, guests can also choose to dine from the à la carte selection.

2. Sommelier(侍酒师)

Definition: A trained and knowledgeable wine professional, specializing in all aspects of wine service.

Example: The sommelier recommended a superb wine pairing to complement the main course.

3. Corkage fee(开瓶费)

Definition: A charge levied by a restaurant for serving wine that has been brought in by the customer.

Example: The corkage fee is waived if the guest purchases a bottle of wine from the restaurant's selection.

建议:掌握餐饮服务相关术语及礼仪,能够为客人提供专业的用餐建议和葡萄酒搭配推荐,提升餐厅的整体用餐体验。

前厅部(Front Office Operations)

1. Concierge(门童)

Definition: A hotel staff member responsible for assisting guests with various tasks, such as booking tours, arranging transportation, and providing local information.

Example: The concierge recommended a popular local attraction and arranged transportation for our visit.

2. Express checkout(快速退房)

Definition: An option allowing guests to settle their bills and check out without having to wait in line at the front desk.

Example: We offer the convenience of express checkout to streamline the departure process for our guests.

3. Noshow(爽约客人)

Definition: A guest with a reservation who fails to arrive without prior notice.

Example: The hotel charges a fee for noshow reservations to mitigate the impact on room availability.

建议:熟练掌握前厅部常用术语和流程,能够高效地协助客人解决问题,提供个性化的服务,增强客人的满意度和忠诚度。

以上是旅游饭店职业英语高级的一些关键词和表达,希望对您在职业发展和跨国交流中有所帮助。

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